Customer Service Assistant -0.6 FTE

Gower College Swansea
£9.69 – £10.26 Per Hour
Until 30th June 2022
17.09.2021

Gower College Swansea is currently looking to appoint a Customer Service Assistant to be based at our refurbished Sketty Hall.  Based primarily at the reception areas, the key focus will be to act as the first point of contact for internal and external customers, both face to face and over the telephone, delivering excellent customer service and promoting Gower College Swansea.

You will be responsible for dealing with queries from staff, students, businesses and the general public both through face to face and over the telephone.  You will also undertake routine administrative duties as required such as filing, photocopying and managing incoming and outgoing mail.

You will have experience of working in a reception/customer service environment and hold a relevant NVQ Level 2 qualification or equivalent and GCSE Maths and English qualifications (Grade A-C).

Speaking and listening Welsh language skills at level 4 are essential for this post and you will be prepared to work flexibly where required.

22 hours per week (4.30pm – 9pm Monday to Friday). 

Applications may be submitted in Welsh and will be treated no less favourably than applications submitted in English.

Gower College Swansea is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment.  Appointments are subject to an enhanced DBS check and require registration with the Education Workforce Council for Wales.

Appointments will normally be made to the bottom of the salary scale with annual increments on 1st August each year (subject to completing 6 months service).

For more information click here

For applications and a description in Welsh – please follow this link